Computer help?

Sat, 10 Jul 2010 18:00:14 GMT

I'm having problems with a new toy I just bought and sadly the company's tech support is closed for the weekend. On the odd chance that this is a problem with my computer and not the new toy, I thought I might ask the collective flist.

The device in question is effectively a printer. The error message when I try to send something to it is this:

"The USB port is currently in use. Please wait ten seconds, and then try again. [code = 59]"

Waiting 10 seconds doesn't change anything. Various permutations of unplugging/rebooting/uninstalling/reinstalling don't change anything. I've checked in the control panel and there is only one USB port being used and it's pointing at the machine. There are no items waiting in any print queues. Printing is not paused. The usb cable is plugged directly into my computer. I've tried using different USB ports on my computer with still no luck. Googling the error message has not helped.

Wah!

I'm using a Dell studio laptop with Windows Vista. I'm hoping that maybe someone out there with greater tech-fu than mine knows what to do? In my ideal universe one of you is sitting there and nodding and saying "Oh of course this error message. I've seen it a billion times. All you have to do is the following simple steps...."

Also in my ideal universe I am currently getting a back massage. As long as I'm making a list.

So... help? Anyone? Pretty please?

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Tuesday Has No Phones

Computer help?